Frequently Asked Questions

Yes, TributePoint is completely free for families. You can create a memorial page, upload photographs, write an obituary, share it with family, and keep it online permanently — all at no cost whatsoever. There are no hidden fees, no trial periods, and no credit card required. We also offer optional paid plans for funeral homes and companies that need additional features like custom branding, multiple tribute management, and team accounts. But for individual families honouring a loved one, TributePoint will always be free.

Creating a memorial is simple and takes just a few minutes:

• Visit tributepoint.co.za/work.php and click "Create Tribute"
• Enter your loved one's details: their full name, date of birth, and date of passing
• Write a biography or obituary — even a few paragraphs are enough to start
• Upload photographs from different stages of their life
• Choose from one of our beautifully designed themes
• Save and share the unique link with family and friends

You do not need any technical skills. The editor guides you through each step, and you can save your progress and return later to add more content. For detailed guidance, read our step-by-step obituary writing guide.

No. TributePoint works entirely in your web browser — on any smartphone, tablet, or computer. There is no app to download or install. Simply visit tributepoint.co.za on any device with an internet connection. The website is designed to work beautifully on all screen sizes, including older and budget smartphones commonly used in South Africa.

Yes, a free account is needed so that you can manage your tribute over time — update photos, edit the obituary, add funeral details, and control privacy settings. Registration takes less than a minute and requires only your name, email address, and a password. You can register here.

Memorial pages on TributePoint are permanent. They remain online indefinitely so that family members can revisit the tribute at any time — on anniversaries, birthdays, or whenever they want to remember their loved one. Unlike social media posts that get buried in feeds, a TributePoint memorial has its own permanent web address that never changes.

Yes. Each memorial page includes a condolence section where family, friends, and community members can leave heartfelt messages, share their favourite memories of the deceased, and light a virtual candle in their honour. These contributions become part of the permanent tribute — a growing collection of love and remembrance that the entire family can treasure.

The free plan allows you to upload multiple photographs to create a meaningful photo gallery. We recommend including photos from different stages of your loved one's life — childhood, young adulthood, family years, and later life. Group photos, candid moments, and images of places and activities they loved all help tell the complete story of who they were. For tips on selecting the best photos, see our guide on keeping memories alive.

Yes. TributePoint offers several professionally designed themes, each created to be dignified, respectful, and beautiful. You can preview themes before selecting one, and change your theme at any time without losing any content. Each theme is designed to look elegant on both desktop computers and mobile phones. Visit our themes page to browse available designs.

Absolutely. You can update your memorial at any time by logging into your account. Many families start with basic information immediately after the passing and then add more photos, stories, and details over the following days and weeks. You can also update funeral arrangements, add service recordings, and include new memories shared by family members after the funeral.

Every memorial page has a unique, clean URL that you can share through any channel:

• WhatsApp — The most popular method in South Africa. Simply copy the link and send it to family groups or individuals.
• Facebook — Share as a post on your profile or in a private family group.
• Email — Send the link with a personal message to relatives who prefer email.
• SMS — For elderly family members or those without smartphones, send the link via text message.

For a complete guide on reaching every family member, read our article on sharing a tribute with family far away.

Yes. TributePoint gives you full control over your memorial's visibility. You can set your tribute to public (visible to everyone) or keep it private (only accessible to people who have the direct link). If your family prefers privacy, share the link only in private WhatsApp groups and direct messages rather than posting it publicly on social media. You can change the privacy setting at any time from your dashboard.

Yes. TributePoint memorial pages are designed to work on any device — whether it is a high-end smartphone, a budget Android phone, a tablet, or a desktop computer. The pages load quickly even on slower mobile data connections, which is important for reaching family members in rural areas of South Africa where internet speeds may be limited.

TributePoint is designed to complement any funeral tradition — whether you follow Zulu, Xhosa, Sotho, Tswana, Afrikaner, Christian, Muslim, Hindu, or any other cultural or religious practice. A digital memorial page does not replace traditional ceremonies; it enhances them by providing a permanent, shareable record that distant family members can access from anywhere. Many South African families use TributePoint alongside their traditional burial rites and night vigils. Learn more in our guide on traditional vs. modern funerals in South Africa.

Yes. You can add the date, time, and venue of the funeral or memorial service directly on the tribute page. This means anyone who visits the page will immediately see the practical details they need. You can also add directions, parking information, dress code guidance, and any special instructions. If the service will be livestreamed, you can include the streaming link on the page as well.

TributePoint supports linking to livestream services. While we do not host the video stream directly, you can embed or link to a YouTube, Facebook Live, or other streaming service on the memorial page. This allows distant family members to watch the service in real time. After the service, you can also upload a recording so that people in different time zones can watch it later at their own pace.

Yes. TributePoint offers dedicated company plans designed specifically for funeral homes, funeral parlours, and memorial service providers. Company accounts allow you to create and manage multiple tributes for your clients, add your own company branding, and provide families with a professional digital memorial service as part of your offering. This adds significant value to your funeral packages at a very affordable cost.

Company plan subscribers can add their logo, company name, and contact information to every tribute they create. This means each memorial page your team creates will carry your funeral home's branding — a professional touch that families appreciate and that helps establish your company's reputation as a modern, caring service provider.

With a company plan, you can invite team members to your account. Each team member can create and manage tributes under your company's branding. This is ideal for funeral homes with multiple staff members who interact with different families. All tributes are centrally managed under your company dashboard, and you can assign tributes to specific team members as needed.

You can reset your password at any time using the "Forgot Password" link on the login page. Enter the email address you registered with, and we will send you a secure link to create a new password. If you have trouble, contact our support team via WhatsApp or email and we will assist you.

Yes. TributePoint takes privacy seriously. We comply with South Africa's Protection of Personal Information Act (POPIA) and store all data securely. We do not sell your personal information to third parties. You can read our full privacy policy for detailed information on how we collect, use, and protect your data.

We are here to help. You can reach our support team through:

• WhatsApp: 068 752 2262 (quickest response)
• Email: info@tributepoint.co.za
• Phone: 068 752 2262 (Mon–Fri, 8am–6pm SAST)
• Contact form: tributepoint.co.za/contact.html

Email and WhatsApp support is available 24/7. We aim to respond within a few hours during business days.

Yes. The account owner can delete a tribute page at any time from their dashboard. If you need assistance with removing a page or have a request related to a memorial you did not create, please contact our support team and we will help resolve the matter promptly and respectfully.