We're Here to Help
Real people, real support, during one of the hardest weeks of a family's life.
What You Can Contact Us About
If you are setting up a tribute for someone you have just lost, you do not need to figure this out alone. Reach out for any of the following and a real person on our team will respond.
Help building a tribute page
Stuck on uploading photos, writing the obituary, choosing a theme, or sharing the link with family? Call or WhatsApp us and we will walk you through it step by step.
Technical issues
Photos that will not upload, login problems, payment questions, or anything that is not working as expected. Tell us what you tried and what happened.
Funeral homes & businesses
Questions about our company plan, team accounts, branded memorial pages, or live-streaming bundles. We can arrange a short call to walk through what suits your parlour.
Privacy & data requests
POPIA-related requests, account deletion, removing a tribute page, correcting personal information, or asking for a copy of your data.
Send Us a Message
Fill in the form and your default email app will open with your message ready to send. We reply within 4 business hours during support times.
Phone
Support Hours
Email: replies within 4 business hours, Mon–Sat 08:00–20:00 SAST.
WhatsApp: Mon–Sat 08:00–20:00 SAST.
Phone: Mon–Fri 08:00–18:00 SAST. Voicemails returned same day.
Location
Based in South Africa.
Serving families and funeral homes nationwide.
Company Details
Tribute Point (Pty) Ltd
Reg: 2026/321060/07
3335 Kanana Ext 1, Hammanskraal, Gauteng, 0400
Rooted in South Africa
Built by South Africans, for South African families and communities. Helping you honour your loved ones with dignity, wherever you are.
Common Questions Before You Contact Us
How do I create a memorial page?
Visit tributepoint.co.za/work.php and click "Create Tribute". You will be guided through entering your loved one's name, dates, obituary, and photographs. The entire process takes just a few minutes and is completely free. If you need help at any stage, our team is available via WhatsApp to guide you through each step.
Is TributePoint free for families?
Yes, completely free. There are no hidden charges. You can create a memorial page, upload photos, share it with family via WhatsApp or social media, and keep the page online permanently at no cost. We offer optional paid plans for funeral homes and companies that need advanced features like custom branding and team accounts.
I'm a funeral director. How can TributePoint help my business?
TributePoint offers dedicated company plans for funeral homes and parlours. Create professional digital memorials for your clients with your own company branding, manage multiple tributes from a single dashboard, and add team members. It is a modern value-add that families genuinely appreciate, and it sets your service apart from competitors.
Can I share the memorial on WhatsApp?
Every memorial page has a clean, unique link that you can copy and share on WhatsApp, Facebook, email, or SMS. The page is designed to load quickly and display beautifully on any smartphone, even on older or budget devices with slower data connections. Simply share the link in your family WhatsApp group and everyone can view the tribute instantly.
How long does a memorial stay online?
Memorial pages are permanent. They remain online indefinitely so that family members can revisit the tribute on anniversaries, birthdays, or whenever they wish to remember. Unlike social media posts that disappear into feeds, your loved one's memorial has a permanent home on the internet.
For more answers, visit our complete FAQ page.